How do I return an item?
Returns will only be accepted in instances of shipping damage, manufacturer defect, or shipping error. Returns must be initiated within 30 days of receipt of item.
Contact AIST Member Services (firstname.lastname@example.org or (724) 814.3000. ext. 1) to request a Return Shipping Label. Returns will not be accepted without pre-authorization by AIST.
Ship the damaged or incorrect book to AIST, using the Return Label provided upon request.
A confirmation email will be sent when the replacement book has been shipped.
We reserve the right to limit or refuse requests for returns or exchanges.